In today's competitive business environment, providing high-quality support is not simply a customer requirement, it's a competitive advantage. With PCX Support Center, a Technical Support Engineer (TSE) can view, diagnose and solve problems online. Customer files can be transferred for off-line analysis, or, with permission, the TSE can actually run the customer's desktop and download patches or updates to the customer's computer
- Provide quick visual training by sharing your own screen to demonstrate products and features.
- Increase customer satisfaction by instantly downloading and analyzing files or uploading patches directly to the customer's computer.
- Avoid expensive on-site visits and shorten call times by adding additional support personnel to the meeting or escalating the call instantly to experts elsewhere in your organization.
- Analyze call sessions to help refine and improve your process and gain greater customer satisfaction.