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In today's competitive business environment, providing high-quality support is not simply a customer requirement, it's a competitive advantage. With PCX Support Center, a Technical Support Engineer (TSE) can view, diagnose and solve problems online. Customer files can be transferred for off-line analysis, or, with permission, the TSE can actually run the customer's desktop and download patches or updates to the customer's computer
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| >Provide quick
visual training by sharing your own screen to
demonstrate products and features.
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| >Increase customer satisfaction by instantly
downloading and analyzing files or uploading
patches directly to the customer's computer. |
| > Avoid expensive on-site visits and shorten call
times by adding additional support personnel to
the meeting or escalating the call instantly to
experts elsewhere in your organization. |
| > Analyze call sessions to help refine and improve
your process and gain greater customer
satisfaction. |
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