|
|
In
today's competitive business
environment, providing high-quality support is not
simply a customer requirement, it's a competitive
advantage. With PcX Support Center, a Technical
Support Engineer (TSE) can view, diagnose and solve
problems online. Customer files can be transferred
for off-line analysis, or, with permission, the TSE
can actually run the customer's desktop and download
patches or updates to the customer's computer.
|
|
|
.
Provide quick
visual training by sharing your own screen to
demonstrate products and features.
|
|
.
Increase customer satisfaction by instantly
downloading and analyzing files or uploading
patches directly to the customer's computer.
|
|
.
Avoid expensive on-site visits and shorten call
times by adding additional support personnel to
the meeting or escalating the call instantly to
experts elsewhere in your organization.
|
|
.
Analyze call sessions to help refine and improve
your process and gain greater customer
satisfaction.
|
|
|
|