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Managed Care Support provides
comprehensive user support services for
every step in a technology asset's
lifecycle, allowing you to tailor a
service mix that suits your needs. We
employ Xper2go's best practices and
capabilities to deliver high value at
practical costs. |
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A Flexible Solution |
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Managed Care product is a configurable package of user
support services, giving you the option
to outsource many day-to-day support
activities so that you can focus on more
strategic business matters, helping you
save both time and money. Low startup
costs and configurable service options
provide a "pay for what you need"
approach and the services easily scale
with the growth of your business. |
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Service Desk:
- Incident Management
- Knowledge Management
- 24x7 Support
- Remote Dial-in
- SLA Management
- Customer Portal
- Password Reset
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Asset Management:
- Asset Discovery
- Asset Tracking
- Procurement Optimization
- Software License Compliance
- Software Distribution
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Data Security
- Patch Management
- Virus Protection & Security
- Online Backup
- Data Restoration
- Data Encryption
- Policy Management
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Field Services:
- Installation
- Moves, Adds, Changes
- Multi-vendor
- Hardware Break-Fix
- Desk-Side Support
- Asset Recovery & Disposal
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Managed Care Product Architecture |
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Your support needs are handled by
Xper2go, taking the pressure off your
team. Unlike traditional outsourcing
models that can be inflexible, costly
and complex, Xper2go's configurable
approach to desktop support can help you
reduce support costs and streamline the
management of your service processes.
With Managed Care, you can utilize the power of a
robust infrastructure without the burden of
maintenance, gain control without the extra head
count, and consistently deliver quality service
while improving productivity |
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